Terms of Service

Thank you for visiting www.Bjornwoodworks.com. Bjorn provides website features and other services to you when you visit or shop at Bjorn in connection with Bjornwoodworks.com. Bjornwoodworks.com provides the Bjornwoodworks.com Services subject to the following conditions: Your use of this website is governed by these conditions of use. Please read through them carefully. Your use of the Bjornwoodworks.com Services constitutes your agreement to follow these rules and to be bound by them.

Bjorn reserves the right to update or modify these terms and conditions at any time without prior notice. For this reason, we encourage you to review these terms and conditions each time you use this website.

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Privacy

Please review this Privacy Policy, which also governs your use of the Bjornwoodworks.com Services, to understand Bjorn’s practices.

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Electronic Communications

When you use Bjornwoodwoks.com Services or send an email to Bjorn, you are communicating with Bjorn electronically and therefore consent to receiving communications from Bjorn electronically. Bjorn will communicate with you by email or by posting notices on the Bjorn website, or through other Bjornwoodworks.com Services. You agree that all agreements, notices, disclosures, and other communications that Bjorn provides to you electronically satisfy any legal requirement that such communications be in writing.

 

Copyright

All content in or made available through Bjornwoodworks.com Services - such as text, design, graphics, logos, photographs and images, button icons, audio clips and digital downloads - is the property of Bjornwoodworks.com or its content suppliers, and is protected by United States and international copyright laws. The compilation of all content included in or made available through Bjornwoodworks.com Service is the exclusive property of Bjornwoodworks.com and is protected by United States and international copyright laws.

 

Trademarks

Graphics, logos, page headers, button icons, scripts, and product or service names included in or made available through Bjornwoodworks.com are trademarks or trade dress of Bjorn. Bjorn’s trademarks and trade dress may not be used in connection with any product or service that is not Bjorn’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Bjorn. All other trademarks not owned by Bjorn that appear in the Bjornwoodworks.com Services are the property of their respective owners, who may or may not be connected to, or sponsored by Bjorn.

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License & Access

Subject to your compliance with these Conditions of Use and your payment of any applicable fees, Bjornwoodworks.com or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of Bjornwoodworks.com Services. This license does not include any resale or commercial use of Bjornwoodworks.com Services or their contents; any collection and use of any product listings, descriptions, or prices; any derivative use of Bjornwoodworks.com Services or their contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data-gathering and extraction tools. All rights not expressly granted to you in these Conditions of Use are reserved and retained by Bjorn or its licensors, suppliers, publishers, rightsholders, or other content providers. Either Bjornwoodworks.com Services, or any part of Bjornwoodworks.com Services, may NOT be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of Bjorn. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Bjornwoodworks.com without express written consent. You may not use any meta tags or any other “hidden text” utilizing Bjorn’s name or trademarks without the express written consent of Bjorn. You may not misuse Bjornwoodworks.com Services. You may use Bjornwoodworks.com Services only as permitted by law. The licenses granted by Bjorn will terminate if you do not comply with these Conditions of Use.

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Your Account

If you use Bjornwoodworks.com Services, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under the age of majority in your state or province of residence, you may use the Bjornwoodworks.com Services only with the involvement of a parent or guardian. Bjorn reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.

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Communications & Other Content

Visitors may submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam” or unsolicited commercial electronic messages. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content.

 

If you do submit material, and unless Bjorn indicates otherwise, you grant Bjorn nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, produce, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, communicate to the public by telecommunications and display such content throughout the world in any media. You grant Bjorn the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Bjorn for all claims resulting from content you supply.

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Risk of Loss

Risk of loss and title for items purchased from Bjorn pass to you upon delivery to the carrier.

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Returns, Refunds, Exchanges & Warranty

Customers must notify Bjorn Woodworks, via support@bjornwoodworks.com, within 14 days of receiving your order if you need to return or exchange your order. If your product has been altered in any way it cannot be returned. Custom products cannot be returned. All returns are subject to a 25% restocking fee and the customers is required to send the products back to Bjorn Woodworks themselves. To return any product purchased from Bjorn Woodworks, you’ll be required to follow the procedures that apply to your circumstances, outlined below: Damage product returns and manufacturers defects: If you notice damages or defects to your order once it has been opened and you choose to return the order, you are responsible to re-package the order using the item’s original packaging materials and assure that the product is suitable for shipping. You are required to contact Bjorn Woodworks, via support@bjornwoodworks.com, within 14 days of receiving your order. We will arrange the shipping of your damaged merchandise back to Bjorn Woodworks and will send you replacement parts to rectify the damage.

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Damaged Product Returns

All products come with a 14 day return window after date of delivery in circumstances of product failure and manufacturing defects. Failure is defined as products that are out of alignment of more than 1/2′′, bent during shipping, and chips in the powder coating. "Chips" are defined as areas of the powder coating where the steel beneath is exposed and will present a potential for rust. Neither chips created during customer installation nor powder coating issues caused by extended periods of exposure to elements are covered under a warranty. Due to the weight and size of our brackets, minor scuffs can occur in shipping but do not compromise the strength of the brackets and are therefore not covered under warranty. No returns will be accepted on the basis of the aesthetic of the welds on the brackets. If bracket welds have broken or are compromised in some way, we will take definitely that back (at any time within 10 years of your order); however, cosmetic complaints about welds will be disregarded unless found to be unsafe.

 

In order for us to help with any damaged products we will need images of the damages within the first 14 days of receiving the product. Please provide this information to our customer service department immediately upon receiving your product via support@bjornwoodworks.com. 

 

Warranty

LIMITED WARRANTY:

Bjorn warrants products to be free from defects in material or manufacturing. Our products are further warranted for adequacy of design when used in accordance with design limits and when properly specified, installed and maintained. This warranty does not apply to uses not in compliance with specific applications and installations, or to modified products.

Due to the particular characteristics of potential impact events, the specific design and location of the structure, the building materials used, the quality of construction, and the condition of the soils involved, damage may nonetheless result to a structure and its contents even if the loads resulting from the impact event do not exceed Bjorn Woodworks specifications and Bjorn Woodworks connectors are properly installed in accordance with applicable building codes.

 

All warranty obligations of Bjorn Woodworks shall be limited to ten (10) years for Brackets, at the discretion of Bjorn Woodworks, to repair or replacement of the defective part with provided proof of purchase. These remedies shall be limited to 30 days for powder coating flaws. Bjorn Woodworks 10 year warranty is limited to structural defects caused by manufacturing mistakes. These remedies shall constitute Bjorn Woodworks’ sole obligation and sole remedy of the purchaser under warranty. In no event will Bjorn Woodworks. be responsible for incidental, consequential, or special loss or damage, however caused.

 

Customer Choice Returns

For all returns, excluding damages and defects, you must repackage the order using the items’ original packaging materials assuring that the product is suitable for shipping. Customers are responsible to ship the order back, at their expense, to Bjorn Woodworks in unused and resell-able condition to 478 S West Frontage Rd #105 Springville, UT 84663. You may use the shipping carrier that is most convenient for you. You are required to contact Bjorn Woodworks, via support@bjornwoodworks.com, about the return within 14 days of receiving of your order. Merchandise returned for customer convenience is subject to a 25% restocking fee. Bjorn Woodworks Customer Care & Service: Our experienced Customer Service Representatives are available to communicate  via support@bjornwoodworks.com, expect a response within 48 hours of your submission. *note - it is recommended that customers seeking to return products opt in to coverage in the event the product goes missing during transit. In addition, products with tracking suggesting products have been delivered to our location must have a signature by a true bjorn employee or image of delivery at our location to ensure a refund. Products can often be delivered to the wrong location and signed for by people who don't represent Bjorn Woodworks. If we can't locate the product, if signatures for the product don't match a bjorn employee, or if the product is delivered to the wrong location - the customer is responsible to submit a missing claim on the product to their carrier for compensation. 

 

Product Availability

Bjorn reserves the right without prior notice to discontinue or change specifications on products and services offered on this website without incurring any obligations. In addition, Bjorn Woodworks provides estimated lead times as a service to our customers; however, we cannot warrant an exact shipping or delivery date due to many unforeseen circumstances. While we strive be as accurate as possible with estimated delivery times, it is impossible to be 100% accurate. Therefore, no contractors or hired help should not be scheduled until the product has been received and inspected by the customer to ensure all parts are present. Bjorn Woodworks will not cover or assist with any contractor fees on the basis of missed ETA's and or missing product. 

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Product Descriptions

Bjornwoodworks.com attempts to be as accurate as possible. However, Bjorn does not warrant that product descriptions or other content of Bjornwoodworks.com is always without error, accurate, complete, reliable or current. If a product offered by Bjorn is not as described, your sole remedy is to return it in an unused condition, but we ask you contact our customer service department first.

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Product Colors

Bjornwoodworks.com does its best to display product colors shown on this website as accurately as possible. However, because the colors you see depend on your monitor, Bjorn cannot guarantee that your monitor’s display of any color is accurate. Bjorn will not be held responsible for any discrepancies between the color displayed for any given product on Bjornwoodworks.com and the actual perceived color for this product itself.

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Product Pricing

Bjorn reserves the right to modify retail prices at any time and without prior notice. All prices indicated exclude taxes, delivery (where applicable) and assembly. With respect to items sold by Bjornwoodworks.com, Bjorn cannot confirm the price of an item until you order. Despite Bjorn’s best efforts, a small number of the items in print by Bjorn may be mispriced. If an item’s correct price is higher or lower than the Bjornwoodworks.com stated price, Bjorn will, at its discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

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Disclaimer of Warranties & Limitations of Liability

THE LAWS OF CERTAIN JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE BELOW DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MIGHT NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS. BJORN’S WEBSITE’S AND ALL INFORMATION, CONTENT, MATERIALS, AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH BJORNWOODWORKS.COM ARE PROVIDED BY BJORN ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. BJORN MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE BJORNWOODWORKS.COM WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH BJORNWOODWORKS.COM, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE BJORNWOODWORKS.COM WEBSITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, BJORN DISCLAIMS ALL WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF TITLE, MERCHANTABLE QUALITY AND FITNESS FOR A PARTICULAR PURPOSE. BJORN DOES NOT WARRANT THAT THE BJORNWOODWORKS.COM WEBSITE, INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE BJORN WEBSITE; ITS SERVERS, ELECTRONIC COMMUNICATIONS, OR E-MAIL SENT FROM BJORNWOODWORKS.COM SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. BJORNWOODWORKS.COM WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF BJORNWOODWORKS.COM SERVICES OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH BJORNWOODWORKS.COM SERVICES, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

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Applicable Law & Disputes

Any dispute or claim relating in any way to your use of Bjornwoodworks.com Services, or to any products or services sold or distributed by Bjorn or through Bjornwoodworks.com Services will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.

 

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Conditions of Use as a court would.

 

Bjorn and you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration. Bjorn and you each waive any right to a jury trial. Bjorn and you also both agree that you or Bjorn may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

 

Site Policies, Modification, and Severability

Bjorn reserves the right to make changes to the Bjorn website, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.